Warranty and returns
THERE IS NO NEED TO WORRY WHEN YOU HAVE OUR WARRANTY
We offer only high-quality products on MilkyDay.com. That's why almost all the equipment you can find here is covered with a 2-year warranty. The exception is only big pasteurizers that have a 1-year warranty within the EU. And the limited warranty outside of the EU.
Please note, that the beginning of the warranty period is the date of the purchase according to the original invoice or the original sales receipt.
Defects of the equipment which are due to mistakes in the manufacturing are fixed within the warranty period free of charge either by repair or replacement of the concerning parts. Milky Day has the discretion to decide which of the methods will be applied.
Defects or disturbances are not covered by warranty if they are caused by:
- Damages by accident, abusive or improper operation/assembly/installation/exposures, especially with disregard of the operation manual, the instructions for use, the instructions for installation, or the safety instructions.
- Damages due to transport, carelessness, variations or failure of the power supply, force majeure, influence of weather, other natural phenomena, or the environment of operation.
- Damages by the application of parts, which are not manufactured or expelled from the manufacturer or authorized representatives of the manufacturer, as well as damages by the application of accessories that are not approved by the manufacturer.
- Damages due to service features/interventions/changes/modifications, which are not made by the manufacturer or authorized representatives of the manufacturer.
- Damages due to normal wear and usual abrasion
- Damages due to disregard of the maintenance and cleaning operation according to the operation manual
The warranty also does not cover motor issues in case they were caused by water or milk inflow.
HOW CAN YOU RETURN GOODS?
It's quite simple, you can always do this but no longer than 30 days after you receive the parcel.
We will return your money as soon as we get the product back.
If the product works but did not meet your expectations:
- If the item is brand new we will return you the 100% of its price. The shipping cost that you paid will not be returned. Also, the return shipping cost to our address is covered by you.
- If the product has been used and it works, we won't authorize any returns.
Please, send the item back only after receiving confirmation from us that we agree to have it back.