Warranty and returns


YOU CAN FEEL SAFE WITH OUR WARRANTY


    We try to offer only high quality products in our store. That's why all equipment you can find here is covered with w 2 YEARS WARRANTY.


    Unfortunately, we CAN'T give the same warranty period for food ingredients because all of them have different shelf lives.


    Please note, the BEGINNING of the warranty period is the date of the first purchase according to the original invoice or the original sales receipt


    Defects of the equipment which are due to mistakes in the manufacturing or the material, are removed within the warranty period free of charge either by REPAIR OR REPLACEMENT of the concerning parts. MilkyDay.com decides at its own judgement on the measure to the removal of the defect.


    NOT INCLUDED in warranty are defects or disturbances, which are caused by:

  • Damages by accident, abusive or improper operation/assembly/installation/exposures, especially with disregard of the operation manual, the instructions for use, the instructions for installation or the safety instructions.
  • Damages due to transport, carelessness, variations or failure of the power supply, force majeure, influence of weather, other natural phenomenons or the environment of operation.
  • Damages by the application of parts, which are not manufactured or expelled from manufacturer or authorized representatives of the manufacturer, as well as damages by the application of accessories which are not approved by the manufacturer.
  • Damages due to service features/interventions/changes/modifications, which are not made by the manufacturer or authorized representatives of the manufacturer.
  • Damages due to normal wear and usual abrasion
  • Damages due to disregard of the maintenance and cleaning operation according to the operation manual


    The warranty also DOESN'T cover the motor which was destroyed by water or milk inflow.


    Please be aware that the CUSTOMER has to pay for return shipping of the broken product.


HOW CAN YOU RETURN THE GOODS?


    WWIt's quite simple, you can always do this but NOT LONGER than 14 days after you received the parcel. You have to prove it by the waybill you get from the shipping company, DON'T throw it away!


We will return you the money back AFTER we will receive the good.


The money amount we will return you depends from the CONDITION of the good that you sent back to us:


If the good is still BRAND NEW we will return you 100% of the amount you paid. We will send your MONEY BACK or we can send you the COUPON number for this amount if you will buy another things from us - it's up to you!


If you USED the good, unfortunately, we can return you only 50% of amount you paid us. We can't return you more because we can't resell this good further, we hope you understand. For used goods we can send your money back as COUPON number only.


PLEASE NOTICE: We don't return money back for USED food ingredients! We are sure you understand why.


PLEASE NOTICE: You have to pay for return shipping of the good!


WE DON'T WANT OTHER SHOPS CHEAT ON YOU!


And WE DON'T WANT YOU TO SUFFER if some of them don't want to return your money on the same conditions as we do.


So if you bought SOMEWHERE ELSE the SAME product that we sell on MilkyDay.com, you can send it back to US and we will RETURN you 70% of its cost!


In this case we can accept only BRAND NEW products.


Under this program we can send your money back as the COUPON number only.


Together with product you have to send us also:


  • The document that PROVES the price of it (invoice or receipt).

    PLEASE NOTICE: If you bought your product for HIGHER price than we have on MilkyDay.com, we will return you 70% from OUR price!


  • The document that PROVES that 14 days DIDN'T PASS before you sent your good to us (way bill).


PLEASE NOTICE: You have to pay for return shipping of the good!


Your sincerely,
MilkyDay.com Team