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Warranty and returns


THERE IS NO NEED TO WORRY WHEN YOU HAVE OUR WARRANTY    

  
Milky Day offers only high-quality products on MilkyDay.com. Almost all equipment comes with a 2-year warranty, except for large pasteurizers, which have a 1-year warranty within the EU and a limited warranty outside of the EU.

Please note that the warranty period starts from the date of purchase as indicated on the original invoice or sales receipt.

Defects in the equipment that are caused by manufacturing errors will be repaired or replaced free of charge within the warranty period. Milky Day reserves the right to determine which method—repair or replacement—will be used.


Defects or disturbances are not covered by the warranty if they are caused by the following reasons:

  • Damage caused by accidents, abusive actions, improper operation, assembly, installation, or exposure, particularly when ignoring the operation manual, usage instructions, installation guidelines, or safety precautions.
  • Damages caused by carelessness, power supply failures, force majeure, weather influences, other natural phenomena, or environmental conditions.
  • Damages resulting from the use of parts not manufactured or authorized by the manufacturer or its representatives, as well as damages caused by the use of unapproved accessories, are not covered.
  • Damages resulting from service features, interventions, changes, or modifications that are not conducted by the manufacturer or their authorized representatives.
  • Damage resulting from normal wear and tear, as well as typical abrasion.
  • Damages resulting from neglecting maintenance and cleaning operations per the operation manual.

The warranty also does not cover motor issues in case they were caused by water or milk inflow.

HOW CAN YOU RETURN GOODS?


It's quite simple: you can always do this, but only within 30 days after receiving the parcel.

We will refund your money as soon as we receive the product back.

  • If the item is brand new, we will refund 100% of its price. However, the shipping cost we paid to deliver the order to you will not be refunded, and you are responsible for the return shipping cost to our address.
  • If the product has been used and it works, we won't authorize any returns.

    Please, send the item back only after receiving confirmation from us that we agree to have it back.



Yours sincerely,
MilkyDay.com Team