Payment & Delivery

Worldwide Shipping from Europe and the USA

Depending on your location, the product you order, and current stock availability, your order may be shipped from our US warehouse in Pennsylvania or from our European warehouse in the Czech Republic.

Where Does Your Order Ship From?

Milky Day operates warehouses in the United States and Europe.

For more information about our warehouse locations, visit Our Warehouses.

How Does Shipping Work?

1. Place Your Order

   Choose your products and enter your delivery address during checkout.

2. Choose Your Shipping Method

   Available shipping methods and shipping costs depend on your destination, product, package size, and warehouse availability.

3. We Prepare Your Order

   We normally need 1–3 business days to prepare an order for dispatch.

   In many cases, orders can be dispatched within 24 hours, depending on product availability, payment confirmation, and warehouse processing.

4. Your Order Is Shipped

   Depending on the product and destination, your order may be shipped from our US warehouse in Pennsylvania or our European warehouse in the Czech Republic.

5. Track Your Order

   Once your order has been dispatched, we will send you an email with the tracking information.

Shipping Options

Customs, Taxes & Import Duties

Orders Shipped Within the USA

When your order is shipped domestically from our US warehouse, it is a domestic US shipment and does not go through European export customs clearance.

Orders Shipped from Europe to the USA

If a product is shipped from our European warehouse to the United States, applicable US import duties, taxes, or other customs charges may apply.

These charges are determined by US customs authorities and applicable regulations.

Orders Within the European Union

Orders delivered within the European Union do not incur additional taxes, customs fees, or import charges.

International Orders

For shipments outside the European Union, local customs duties, taxes, and other import charges may apply depending on the destination country.

Any applicable customs charges are the responsibility of the customer.

Payment Methods

We offer several secure payment options.

Credit Card

We accept major credit and debit cards, including:

• Visa
• Mastercard
• American Express
• Other supported cards

PayPal

PayPal is available for customers who prefer to pay through their PayPal account.

Bank Transfer

If you choose bank transfer, we will provide a proforma invoice with our bank details so you can make the payment directly from your bank account.

Order Tracking

Once your order has been shipped, we will send you an email containing your tracking number.

You can use the tracking number to follow your shipment with the relevant carrier.

If your order has not arrived within the expected delivery period, please contact us. We will contact the carrier and help you resolve the issue.

What If My Order Arrives Damaged?

If your order arrives damaged, please take clear photos of the package and the damaged product and contact us as soon as possible.

We will review the case and guide you through the next steps.

For more information, please see our Warranty & Returns Policy.

Can I Pick Up My Order?

Warehouse pickup may be possible in some cases.

Please contact us before arranging your pickup so we can confirm product availability, warehouse location, and pickup details.

Need Help With Your Order?

Not sure which shipping option is best for you?

Our team can help you determine:

• Which warehouse will fulfill your order
• Whether the product is currently available in the USA
• The estimated shipping cost
• The expected delivery time
• Which shipping method is best for your location

Contact us before ordering, and we'll be happy to help.

Explore Our Dairy Processing Equipment

Looking for equipment for your farm, dairy, or home?

Explore our range of:

• Cream Separators
• Butter Churns
• Milk Pasteurizers
• Ice Cream Makers
• Milk Analyzers