FAQs


What is your website about?
We sell milk processing equipment for small scale dairy farms and households.

Why do you do that?
It’s because that we just can’t find organic dairy products in supermarkets around. So, one day we decided that our mission was to make organic food available all over the world.

Do you ship worldwide?
Yes, we do.

Where do you ship from?
We have two warehouses:
The first one is in Hrdejovice town, Czech Republic (Europen Union)
And another one is in Royalton, Vermont, USA

Why you don’t have your warehouse in my area?
We would love to! Maybe you could help us with this and be our partner one day :-)

What is the shipping cost involved?
It depends much on the product, destination and how soon do you need it to be delivered. If you want to save on shipping cost, than you need to choose a delivery within 10-20 days. If it’s too long for you, than you can choose 7-10 days delivery. If you are in a hurry you can choose 2-4 days delivery. But you should keep in mind less time – more money.

What payment methods do you accept?
We accept credit cards, PayPal and wire transfer. 

Do you provide any warranty?
Yes, we provide 2-year warranty for all our products.

Other shops offer only 1-year warranty! Why do you offer 1 year extra?
We sell only original products, therefore we can be sure in their high quality.

If I get my order damaged what I suppose to do in this case
This is the warranty case. You need to take a picture of the damaged product and send it to us. Then we will ask you to send the broken unit to the closest warehouse and we will send you the new item afterwards. We will compensate the money you spent on sending the broken product back to us.

If the product I received is accidently broken, what I suppose to do in this case? 
If you carefully followed all steps from user’s manual, than this is the warranty case. If it’s easy to repair damaged product, we will send you the new part free of charge with the instruction how to replace it. If it’s not so easy to repair, please send us the broken unit back and we will send you the new one. We will compensate the money you spent on sending the broken product back to us.

Do you like cows, sheep and goats? 
You bet! We would pat them all day long if we could!

How can we contact you for more questions?
For phone number and email, please click here. If you want to chat online I guess you know well where to find us :-) (if you don’t  - please find chat icon in lower right corner of your screen)