FAQs

What do you do? 
We sell milk processing equipment for small-scale dairy farms and households. You can find all our products here. 

Why do you do that?
We love to imagine, how people all over the world enjoy healthy dairy products that were made with the help of the equipment that we sell. It is amazing to be a part of worldwide healthy nutrition! 

Do you ship worldwide?
Yes, your order will find you in every corner of the World :)

Where do you ship from?
We have two warehouses:
The first one is in Hrdejovice town, Czech Republic (Europe)
Another one is in Glennville, Georgia, USA

If I live in the USA, will you send my order from the US warehouse?
It does not necessarily mean so. It depends on the availability of the products in both warehouses. But you do not have to worry, the orders that are shipped from the Czech Republic are delivered to the USA fast and safely as well.

Why don’t you have a warehouse in my area?
We would love to! Maybe you could help us with this and become our dealer one day :-)

Is it possible to become a distributor of your products in my country and get special prices from you?
It depends on the country you live in. In some countries we already have distributors and there can’t be more, but it is always better to contact us to discuss this opportunity at wesell@milkyday.com 

Do you always have all your equipment in stock?
Most of the time yes. In very special cases, we will need 5-7 days additionally to get the item to our warehouse.

What about the shipping cost?
It depends on the product, destination, and delivery time. For the majority of the countries, we offer 3 shipping methods that differ by the shipping time and price. You can check all of them after adding the product to the cart and proceeding to the checkout. You can find more about the shipping methods here. 

Do you provide a tracking code?
Sure! We will send your tracking number, once your order is shipped. You will be able to trace your parcel on its way to you.

How much time do you need to prepare my order for dispatch?
Usually, it takes no longer than 2 days. In some cases, it can be shipped out the same day the order was placed.

What should I do, if my item has not arrived?
First of all, please, contact us. Sometimes courier companies have delays in delivering goods so we will need to get in touch with them for additional information. If your item has not arrived at all, we will send you a new one. Just be sure that you provided the correct shipping address.

I would like to organize a pick up of my order from your warehouse by myself, is it possible?
Yes, it is possible. But before you organize a pick up, we will need to discuss all the details, so everything goes smoothly.

What payment methods do you accept?
We accept credit cards, PayPal, and bank transfers. Please, read more about the payment methods here. 

Are there any additional costs that I will need to pay to get your products?
If you are from the European Union, there are no additional costs for you. But for orders shipped to non-EU countries, please be aware of possible customs fees - such as taxes and duties - that you will need to pay when your order arrives. Since these fees vary from location to location, customs fees are not included in the shipping charges.

Do you provide any warranty?
Yes, we provide a 2-year warranty for all our products, except for the big pasteurizers. They are covered only with a 1-year warranty. More about our warranty conditions you can find here. 

If I get my order damaged what am I supposed to do in this case?
This is the warranty case. You need to take a picture of the damaged product and send it to us. Then we will ask you to ship the broken unit to one of our warehouses and we will replace it with a new item afterward. We will cover all the shipping costs. Or you can keep the item if it is fully operatable and we will offer you a partial refund. 

If the product I received got accidentally broken, what am I supposed to do in this case? 
If you carefully followed all the steps from the user’s manual, then this is a warranty case. If it is possible to repair the damaged product easily, we will send you a new replacement part free of charge with instructions on how to fix it. If you or a local licensed electrician are not able to repair the unit, please return the broken item and we will send you a new one instead. Kindly read more about warranty and returns here.

What does a 30-day return mean?
Life is unpredictable and sometimes we tend to change our decisions under different circumstances. That is why we offer a 30-day return. You can use this option if you receive your order, but then change your mind and decide that you do not need a product anymore. In this case, you can return it back to us within 30 days after you received it.  But, remember, the product should be brand new and unused. Then we will be able to refund your money. Shipping costs are covered by you.

What about spare parts? Can I order them from you?
Exactly! You can order any spare part for our equipment by contacting us via email or phone.

Is your equipment FDA-approved or does it have a Grade A for commercial use in the USA?
Officially it is not FDA-approved and does not have a Grade A, but many of our customers use our products for commercial purposes. It is always a question to your local inspector who can allow you to use the equipment in particular cases.

How can we contact you for more questions?
For our phone number and email, please click here. If you want to chat online I guess you know well where to find us :-) (if you don’t  - please find the chat icon in the lower right corner of your screen)