FAQs


What do you do?
We sell milk processing equipment for small-scale dairy farms and households.

Why do you do that?
We love to imagine, how people all over the world enjoy healthy dairy products that were made with help of the equipment that we sell. It is amazing to be a part of worldwide healthy nutrition!

Do you ship worldwide?
Yes, your order will find you in every corner of the World :)

Where do you ship from?
We have two warehouses:
The first one is in Hrdejovice town, Czech Republic (Europe)
And another one is in Royalton, Vermont, USA

If I live in the USA, will you send my order from the US warehouse?
It does not necessarily mean so. It depends on the availability of the products in both of the warehouses. But you do not have to worry, the orders that are shipped from the Czech Republic are delivered to the USA fast and safe as well.

Why don’t you have a warehouse in my area?
We would love to! Maybe you could help us with this and become our partner one day :-)

Is it possible to become a distributor of your products in my country and get  special prices from you?
It depends on a country you live in. In some countries we already have distributors and there can’t be more, but it is always better to contact us to discuss this opportunity.

Do you always have all your equipment in stock?
Most of the time yes. In very special cases, we will need additional 5-7 days to get it to our warehouse.

What about shipping cost?
It depends on a product, destination and delivery time. If you want to save on shipping cost, you can choose a delivery type within 10-20 days. If it’s too long for you, then you can choose 7-10 days delivery. If you are in a hurry you have a 2-4 days delivery option. The fastest option is the most expensive one.

Do you provide with a tracking code?
Sure! We will send your tracking number, once your order is shipped. You will be able to trace your parcel on its way to you.

How much time do you need to prepare my order for a dispatch?
Usually, it takes no longer than 2 days. Sometimes it can be shipped out the same day the order was placed.

What should I do, if my item has not arrived?
First of all, please, contact us. Sometimes courier companies might have delays in delivering goods so we will need to call them and ask for an exact reason. If your item has not arrived at all, we will send you a new one. Just be sure that you provided a correct shipping address.

I would like to organize a pick up of my order from your warehouse by myself, is it possible?
Yes, it is possible. But before you organize a pick up, we will need to discuss all the details, so everything went smoothly.

What payment methods do you accept?
We accept credit cards, PayPal and bank transfer. 

Are there any additional costs that I will need to pay to get your products?
If you are from the European Union, there are no any additional costs for you. But for orders shipped to non-EU countries, please be aware of possible customs fees - such as taxes and duties - that you will need to pay when your order arrives. Since these fees vary from location to location, customs fees are not included in the shipping charges.

Do you provide any warranty?
Yes, we provide 2-years warranty for all our products.

Other shops offer only 1-year warranty! Why do you offer 1 year extra?
We sell only original products, therefore we can be sure about their high quality.

If I get my order damaged what I suppose to do in this case?
This is the warranty case. You need to take a picture of the damaged product and send it to us. Then we will ask you to send the broken unit to the closest warehouse and we will replace it with a new item afterward. We will cover all the shipping costs.

If the product I received was accidentally broken, what I suppose to do in this case? 
If you carefully followed all steps from the user’s manual, then this is a warranty case. If it’s easy to repair the damaged product, we will send you a new part free of charge with the instruction on how to replace it. If it’s not so easy to repair, please send us the broken unit back and we will send you a new one. Another option is to contact authorized service center at your place, who could help you with the repairment. We will cover the shipping and repairment costs.

What does a 30-days return mean?
Life is unpredictable and sometimes we tend to change our decisions under different circumstances. That it is why we offer a 30-days return. You can use this option if you received your order, but then you changed your mind and decided that you do not need a product anymore. In this case, you can return it back to us within 30 days after you received it.  But, remember, the product should be brand new and unused. Then we will be able to refund your money. Shipping costs are covered by you.

What about spare parts? Can I order them from you?
Exactly! You can order any spare part for Motor Sich and Milky equipment by contacting us via email or phone.

Is your equipment FDA approved or does it have a Grade A for commercial use in the USA?
Officially it is not FDA approved and does not have a Grade A, but many of our customers use our products in commercial purposes. It is always a question to your local inspector that can allow you to use the equipment in particular cases.

How can we contact you for more questions?
For phone number and email, please click here. If you want to chat online I guess you know well where to find us :-) (if you don’t  - please find chat icon in lower right corner of your screen)